- Discussion
- Describe the difference
between reading on paper and reading on a computer display. Give at least three disadvantages for each method.
- Describe how you can apply
the OAI model to designing user manuals.
- Defend the use of on-line
communities for user assistance. Give a well-rounded argument by pointing out both the weaknesses and
strengths.
- Your
documentation team has developed an online help support for instant
messaging client. You are hiring a usability testing
firm to evaluate the online help and recommend improvements. Prepare a
contract that specifies how you want the usability test to be performed
and what reports you would like to receive. Your schedule gives them one
week to prepare the study, one week to run it, plus one week to write up
the final report. In your contract, specify the details of your
requirements, including such information as the number of subjects
required, test plans and the types of reports.
- Describe
the role user manuals, online help, and tutorials play in the lifecycle of
a piece of software. Decide when these help materials should be created in
the software design cycle.