Chapter 11 - Discussion

For questions 1-4, refer to the following scenario:

A group decision system is being built over a network, which has inherent delays due to network lag. Suggest the longest acceptable amount of time the delay could last without affecting the user negatively. Provide an argument for the time you selected.

  1. System confirming the user's password when logging on.
  2. Synchronous group editing of a document.
  3. Asynchronous critiquing of other participants' work
  4. Voting on serious issues.

 

  1. Provide an argument explaining why delays should be kept short for everyday tasks of a user, using short-term and working memory as the basis for your argument.

 

  1. Discuss three human values that are necessary to be understood by interface designers in order to ensure high quality of service.