Chapter 1 - Discussion

1. Describe populations of users with special needs. For each population, suggest some ways current interfaces could be improved to better serve them.

2. As noted in the book, some skeptics feel that accommodating diversity requires dumbing-down or lowest-common-denominator strategies. However, the authors claim that in their experience, rethinking interface designs to accommodate these diversity situations will result in a better product for all users. Give examples of products that meet the specific needs of a certain group of people, yet give all users a better experience.

3. Suppose you need to design a system for users in both the United States and Japan. Present a list of cultural differences that you should be aware of so that a successful design can be made.
   
   
4. List several reasons why certain people resist using computers and suggest possible ways you can alleviate these concerns.

5. Suggest usability measures that can be directly used to produce a practical evaluation of a system. Keep the goals of efficiency and satisfaction in mind with these measures.